Boosting Communication Efficiency for Ernest Cooper

6^th February 2014

Implementing a modern VoIP phone system to streamline operations and improve call reliability.

The Challenge

Ernest Cooper was facing significant issues with their outdated phone system, leading to frequent dropped calls. They required an additional phone line, an automated attendant, and a cost-effective upgrade solution. Additionally, mobile calls were being managed inefficiently through a hand-portable phone that was passed around the office to save costs. The high-noise environment in the garage also contributed to communication challenges.

What We Delivered

Voice & Data

Our Solutions

Ninehundred Communications provided a tailored solution by integrating a new VoIP phone system that supports multi-vendor handsets. This system expanded their capacity to three lines, enhancing call management efficiency. Additionally, a Cellular Gateway was introduced to route all desk phone calls to mobile phones, reducing overall call costs. To address the noise-related issues in the garage, a bell announcement system was installed, ensuring that important calls were never missed. The new phone system also incorporated 74 short dials for seamless, one-touch dialling to key customers and suppliers.

What They Had To Say

The new VOIP system features a web-based graphical user interface, making future updates and modifications simple. Ernest Cooper now enjoys improved call clarity, reduced mobile call rates, and a streamlined call-handling process with a timed auto attendant. This has led to increased operational efficiency and smoother business communication.

What They Had To Say

“We have dealt with Ninehundred Communications for 25 years now, they have successfully guided us through numerous technology changes and this time was no exception, we told them the problem and they were spot on in suggesting several time and money saving ideas. The installation was neat and on time as usual. I would always recommend them for cost effective solutions to even the smallest issue”.

Jason Cooper – Director

0845 600 4 900

Take a look at What Our Customers Say

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With Ninehundred continuously offering new products to the market they work alongside us to ensure we are at the forefront of technology and always have the best equipment available to the teams and the resort.

Tom Handley,
Alton Towers Resort

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Ninehundred stands out for us with the quality of the service and the product and the competitive pricing. In 2025, we’re going to be coming back bigger and better. We’ve got some really ambitious targets to reach, and we know that Ninehundred are going to help us, support us in reaching those targets and making sure our events are the best they can be.

Stephanie Wakefield,
Cancer Research UK

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As soon as I asked for amendments to my quote, Mick and Emma were so quick and easy to communicate with. Both are a credit to the company. Thank you!

Jack Hammond,
Guardian Industries

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Communication with Ninehundred has been absolutely brilliant. They answer emails really quickly, we’ve discussed prices, so we’ve been able to negotiate a bit and time wise delivery of the goods and installation has been fast.

Christina Mallender,
Frodingham Infants

Every time I order from you I feel like no question is too small and I feel assured that you will do the best you can. Thank you to the team behind eorders@, you make my life easier with your promptness and kind approach to your work.

Alicia Eccleston,
Walk the Plank

Rapid quote given, easy order process and trouble free delivery – many thanks.

Richard Oades,
Running Deep Limited

A quick response from 900 to site to reconfigure a channel.

David Sheard,
Uniper

Brilliant service as always from Kim and the team. Always a pleasure to deal with Ninehundred Communications.

Lee Keates,
Professional Safety Services (UK) Limited

Clare and Ursela have been outstanding from start to finish, they have always been extremely helpful, understanding and efficient during the whole process and it is extremely refreshing to have members of your team going above and beyond for your customers. A true credit to the team!

Matthew Lewis,
Bromsgrove Sport