VoCoVo Call Point

Full Product Description

The VoCoVo Call Point, designed for use with the VoCoVo Controller, is a versatile wireless device that allows customers to request assistance exactly when and where it’s needed. Perfect for retail, hospitality, and leisure environments, this system improves customer service, streamlines staff workflow, and enhances operational efficiency. With the Call Point, businesses can provide immediate support without tying staff to a fixed location, ensuring every customer interaction is handled promptly.

Touching the Call Point button instantly sends an audible message to support colleagues via their VoCoVo wireless devices. The message includes the exact location where assistance is required, helping staff respond quickly and efficiently. The system is fully configurable, allowing businesses to customize voice messages, message priorities, and the number of repeats for alerts. This flexibility ensures that every customer request is handled according to your store’s workflow, whether staff are on the shop floor, at Click & Collect, or monitoring self-checkouts.

The VoCoVo Call Point also helps businesses optimize staffing. By tracking usage at customer service desks or Click & Collect points, managers can monitor response times and reassign staff to areas that need them most. This reduces time spent waiting at quiet desks or back rooms, freeing employees to focus on higher-value tasks and improving overall productivity. With detailed usage statistics and reporting, managers can make data-driven decisions to further enhance operations.

The Call Point is packed with features to support seamless communication and workflow. It offers two-way audio communication, integration with point-of-sale systems, Bluetooth headset and handset compatibility, and a rugged, waterproof design suitable for indoor and outdoor use. Businesses can also customize branding and messages to match their operations, and usage data and statistics are available with support packages, providing valuable insights into store performance.

Product Features

• Audio communication feature.
• Designed to integrate with point of sale.
• Charge rack for safe storage while charging.
• Charging options.
• Charging every 90 days subject to usage.
• Call Point usage data & statistics available with support packages.
• 2 way audio communication.
• ‘Custom Message’ feature.
• Bluetooth headset / handset option.
• Battery or mains power.
• Customisable branding.
• Wireless coverage of up to 120m.