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Customer Care and Technical Support

Our customers are important to us and have helped us grow and succeed. We are measured not just by the products we supply but by the relationships we build with our customers and the support we provide when they are needed most.

Ninehundred Communications has invested heavily in the provision of a support framework and has an internal Customer Care and Technical Support Team. Many of our customers have their own support contacts although other members of the Teams will be able to deal with all types of customer enquiries and access account records and information through our purpose designed electronic Customer Management System. The Customer Management System integrates into our overall workflow system so the Customer Care Team are able to get hold of information fast.

Additionally, and over many years, we have built strong relationships through our various Authorised Dealer Statuses to allow us access to specialist support should it be required.

All new customers receive an introductory call to ensure they have all the information they require should they need future assistance.

Whilst we endeavor to provide the highest levels of service on every occasion, things can go wrong. In line with our Quality Management System we have a clearly defined process for documenting, handling and escalating complaints should the need arise.

If you would like to know more about our Customer Care please get in touch.

Contact Us

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Need Help?

Our Customer and Technical Support teams are here to help.

Whether it is to place an order, check on your order, to find out how to reset your Broadband router or work out how to remove a battery we will be happy to assist.

Call us on

0845 600 4 900
01302 368866

Office Opening Hours

Monday to Friday 8.30am - 5.00pm, but you can leave us a message out of hours.

Customers with out of hours service arrangements should use contact details as provided with your plan.

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Ninehundred Communications Group is a trading style of Ninehundred Communications Group Limited.

Registered in England:
Company Registration Number 01741966
VAT Number 182 9893 08
White Rose Way, Doncaster Carr, Doncaster, DN4 5JH | Tel: 01302 368866

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