Customer Care and Technical Support
Our customers are important to us and have helped us grow and succeed. We are measured not just by the products we supply but by the relationships we build with our customers and the support we provide when they are needed most.
Ninehundred Communications has invested heavily in the provision of a support framework and has an internal Customer Care and Technical Support Team. Many of our customers have their own support contacts although other members of the Teams will be able to deal with all types of customer enquiries and access account records and information through our purpose designed electronic Customer Management System. The Customer Management System integrates into our overall workflow system so the Customer Care Team are able to get hold of information fast.
Additionally, and over many years, we have built strong relationships through our various Authorised Dealer Statuses to allow us access to specialist support should it be required.
All new customers receive an introductory call to ensure they have all the information they require should they need future assistance.
Whilst we endeavor to provide the highest levels of service on every occasion, things can go wrong. In line with our Quality Management System we have a clearly defined process for documenting, handling and escalating complaints should the need arise.