IT Helpdesk Analyst

The Ninehundred Communications Group is a successful communications company based in Doncaster, that has been trading for over 44 years and is looking for an IT Helpdesk Analyst.

As an IT Helpdesk Analyst, you'll answer incoming calls and emails, offering technical support and assistance to our clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible.

The Role:

  • Swiftly respond to customer queries via email or phone.
  • Expertly determine the best solution based on customer-provided issue details.
  • Diagnose system errors and other technical challenges.
  • Keep detailed logs of events and problem resolutions.
  • Stay proactive with follow-ups, ensuring customer satisfaction.
  • Request feedback and monitor calls to enhance our training methods.
  • Perform software installations or updates to address issues.

The Candidate:

  • Experience in a fast-paced Help Desk/Support Centre environment
  • Thrives in a target-driven environment with excellent customer service skills
  • Effective communication over the phone with individuals of varying IT expertise
  • Performs well under pressure, turning challenges into victories
  • Takes ownership to secure successful resolutions
  • Tech-savvy with a strong understanding of hardware, software, databases, and remote access
  • Solid grasp of computer systems, mobile devices, and tech products
  • Ability to diagnose and resolve basic technical issues

The Package:

  • Permanent, full-time position – 8.30 – 5pm Monday to Friday
  • Salary DOE 
  • 20 days’ holiday + stats rising to 25 days (pro rata)
  • Free parking
  • Pension
  • Life Insurance

If you are a motivated IT Helpdesk Analyst with a strong technical skill set, eager to work in a dynamic team, we invite you to apply now!

Ninehundred Communications is an Equal Opportunities company.

Our Values

Our employees are at the heart of our business, working together to offer the highest levels of customer service and support.

Ninehundred Communications are keen to attract individuals that share our commitment and passion for continued growth and unrivaled service excellence.

As a company that provides end-to-end solutions there are a variety of roles across our operating divisions.

If you feel you can bring added value to our organisation and would like to be a part of our focused and friendly team, please get in touch and we will get back to you.

How to apply

To get in touch, please email your CV and contact details to:

Company Benefits

beach with palm trees and sun

20 holiday days
rising to 25

car with parking sign

Free onsite

various fruits

Free Fruit

hourglass and pound sign


three people with trophy

Company Team
Building Events

t-shirt and shoe

Charity Dress
Down Fridays

Ninehundred staff at company party

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