IT Helpdesk Analyst
The Ninehundred Communications Group is a successful communications company based in Doncaster, that has been trading for over 44 years and is looking for an IT Helpdesk Analyst.
As an IT Helpdesk Analyst, you'll answer incoming calls and emails, offering technical support and assistance to our clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible.
The Role:
- Swiftly respond to customer queries via email or phone.
- Expertly determine the best solution based on customer-provided issue details.
- Diagnose system errors and other technical challenges.
- Keep detailed logs of events and problem resolutions.
- Stay proactive with follow-ups, ensuring customer satisfaction.
- Request feedback and monitor calls to enhance our training methods.
- Perform software installations or updates to address issues.
The Candidate:
- Experience in a fast-paced Help Desk/Support Centre environment
- Thrives in a target-driven environment with excellent customer service skills
- Effective communication over the phone with individuals of varying IT expertise
- Performs well under pressure, turning challenges into victories
- Takes ownership to secure successful resolutions
- Tech-savvy with a strong understanding of hardware, software, databases, and remote access
- Solid grasp of computer systems, mobile devices, and tech products
- Ability to diagnose and resolve basic technical issues
The Package:
- Permanent, full-time position – 8.30 – 5pm Monday to Friday
- Salary DOE
- 20 days’ holiday + stats rising to 25 days (pro rata)
- Free parking
- Pension
- Life Insurance
If you are a motivated IT Helpdesk Analyst with a strong technical skill set, eager to work in a dynamic team, we invite you to apply now!
Ninehundred Communications is an Equal Opportunities company.
