Customer Success Administration Support

The Ninehundred Communications Group is a successful communications company based in Doncaster, that have been trading for over 45 years and are looking for an experienced Administration Support.

Due to continued success and growth an additional position has become available within our well-established Customer Service Team.  This is an exciting opportunity to join a team with a welcoming family feel.  You will be supported by a wealth of experience and knowledge within the company. 

Ninehundred Communications Group specialise in bespoke communication products for key sectors across the UK.  Providing a wide range of products and services to help protect people and other assets.

Key Duties:

• Order checking, ensuring all details are correct on the CRM system – making amendments and updates where necessary
• Daily checks on deliveries and collections
• Obtaining Customer Feedback
• Dealing with enquiries in a pleasant and helpful manner, communicating relevant information to other departments, referring to others as appropriate
• Support other departments with queries and taking ownership to resolve in a timely manner.
• Completing various internal process forms
• Keeping CRM updated for designated Sales Account Manager
• Providing excellent customer service over the phone, through inbound and outbound telephone calls and via correspondence

The Candidate:

• Excellent organisation skills
• Have effective communication skills – take personal responsibility for providing outstanding customer service
• Good attention to detail
• Ability to interact confidently at all levels to establish what the problem is and explain the solution
• Confident IT user - Including Microsoft Teams packages and Excel

Full training will be given on all our internal in house systems along with product knowledge.

The Package:

• Permanent, full-time position – 8.30 – 5 pm Monday to Friday
• Salary NLW + negotiable depending on experience
• 20 days’ holiday + stats rising to 25 days (pro rata)
• Free parking
• Pension
• Life Insurance

This is an excellent opportunity to work within a company that views its employees as an integral aspect of their success.

Ninehundred Communications is an Equal Opportunities company.