Customer Services Advisor
The Ninehundred Communications Group is a successful communications company based in Doncaster, that have been trading for over 44 years and are looking for an experienced Customer Services Support Administrator.
The Ninehundred Communications Group is a successful communications company based in Doncaster, that have been trading for over 44 years and are looking for an experienced Customer Services Support Administrator.
This is an exciting opportunity to join a team with a welcoming family feel. You will be supported by a wealth of experience and knowledge within the company.
Ninehundred Communications Group specialise in bespoke communication products for key sectors across the UK. Providing a wide range of products and services to help protect people and other assets.
The Role:
- Processing orders with accurate record keeping.
- working to time deadlines
- Dealing with enquiries in a pleasant and helpful manner, communicating relevant information to other departments, referring to others as appropriate
- Support other departments with queries and taking ownership to resolve in a timely manner.
- Order checking and verifying customer satisfaction.
- Providing excellent customer service over the phone, through inbound and outbound telephone calls and via correspondence
The Candidate
- Have effective communication skills – take personal responsibility for providing outstanding customer service.
- Have good attention to detail.
- Ability to interact confidently at all levels to establish what the problem is and explain the solution.
- Excellent telephone manner
- Confident IT user - Including Microsoft Teams packages and Excel.
- Be able to concentrate and not be distracted in an open office
Full training will be given on all our internal in house systems along with product knowledge.
The Package:
- Permanent, full-time position – 8.30 – 5pm Monday to Friday
- Salary DOE + bonus scheme after a qualifying period
- 20 days’ holiday + stats rising to 25 days (pro rata)
- Free parking
- Pension
- Life Insurance
This is an excellent opportunity to work within a company who views its employees as an integral aspect of their success.
Ninehundred Communications is an Equal Opportunities company.