Account Management and Customer Service

Sound advice and Support

Two people shaking hands

Our Account Managers are highly experienced professionals who have in-depth knowledge of our products and services. They work closely with our internal teams to ensure that the services we deliver align perfectly with your needs and expectations.

All customers have a dedicated account manager who has all the knowledge regarding your business needs. Here, we will understand your business and are uniquely positioned to design solutions tailored to your situation. Our account managers have a great team to support their customers through any queries.

Our Account Managers actively engage with customers, visiting them in the field to ensure that the recommended products and services are suitable and meet their expectations. Additionally, they work alongside dedicated customer care representatives who handle the day-to-day operations of your accounts and are always ready to assist with any queries that may arise.

Customer Service

Ninehundred Communications have considerable experience in the management of contracts in both the public and private sector.

We have a dedicated Tender Co-ordinator who works with our Account Managers to develop or comply with comprehensive Contract Management terms as defined in pre-contract documents.

We operate our own electronic customer management system that has been designed to provide a comprehensive contract management service from initial contact, through contract commencement, contact duration and beyond.

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